FAQ

Frequently Asked Questions

Welcome to the Eoeii FAQ.

Here you can find answers to common questions about our beauty and personal care tools, orders, shipping, payments, returns, and customer support.

If you cannot find the information you need, please contact us at service@eoeii.com.

How do I place an order?

Browse our products, select the item you would like to purchase, choose any available options, and add it to your cart.

When you are ready, proceed to checkout and complete your payment.

After your order has been successfully submitted, you should receive an order confirmation email at the email address provided during checkout.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will do our best to accommodate your request. Once an order has entered processing, packing, or shipping, we can no longer guarantee that it can be changed or cancelled.

If your order has already shipped, you will need to follow our return procedure after receiving it.

How can I track my order?

Once your order has shipped, tracking information will normally be sent to the email address associated with your purchase.

Please allow time for the shipping carrier to scan your package and update the tracking information after dispatch.

If your tracking information has not updated for an extended period, contact our customer support team with your order number.

How long does delivery take?

Delivery times can vary depending on:

  • Your shipping destination.

  • Product availability.

  • Order processing time.

  • Shipping carrier performance.

  • Customs clearance.

  • Local delivery conditions.

  • Holidays or unexpected delays.

Please review our Shipping Policy for complete processing and delivery information.

Where do you ship?

Available shipping destinations are displayed during checkout.

Shipping availability can vary depending on your country or region and the products included in your order.

What types of products does Eoeii sell?

Eoeii focuses on thoughtfully designed beauty and personal care tools created to make everyday routines simpler, more comfortable, and more organized.

Our collection can include:

  • Facial cleansing tools.

  • Facial massage and sculpting tools.

  • Facial mist and mirror accessories.

  • Scalp massage and hair-care tools.

  • Makeup-brush cleaning accessories.

  • Eye-care and relaxation accessories.

  • Eyelash styling tools.

  • Cleansing-foam dispensers.

  • Vanity organization accessories.

  • Hair-drying and styling accessories.

How should I use my Eoeii product?

Please review the product description and any instructions supplied with your item before use.

Depending on the product, instructions can include information about:

  • Charging and battery care.

  • Recommended usage settings.

  • Water exposure and water resistance.

  • Cleaning contact surfaces.

  • Compatible skincare or hair-care products.

  • Storage and maintenance.

  • Recommended usage frequency.

Use each product only for its intended purpose. If you are unsure how to use a specific item, contact us before use and include the product name in your message.

Are Eoeii products rechargeable?

Some Eoeii products include rechargeable components, while others do not require charging.

Please review the individual product page and supplied instructions for charging requirements, compatible cables, and charging times.

Use only a compatible charging source and keep charging ports completely dry before connecting the device.

Are Eoeii products waterproof?

Water resistance depends on the specific product.

A product described as water-resistant is not automatically suitable for full submersion. Always check the individual product page and supplied instructions before exposing a device to water.

Keep charging ports, electrical connections, and non-waterproof components dry.

How should I clean my Eoeii product?

Cleaning instructions depend on the materials and electronic components of each product.

Unless the product instructions state otherwise:

  • Turn off electronic devices before cleaning.

  • Disconnect the charging cable.

  • Wipe the product with a soft, slightly damp cloth.

  • Clean skin-contact surfaces after use.

  • Do not use abrasive cleaners or harsh chemicals.

  • Allow the product to dry completely before storage or charging.

  • Do not immerse electronic products in water.

Can I share my Eoeii beauty tool with another person?

Products that directly contact the face, scalp, eyelashes, or skin are intended for personal use.

For hygiene reasons, we recommend cleaning contact surfaces after every use and avoiding the sharing of personal beauty tools.

What should I do if the product feels uncomfortable?

Stop using the product if you experience discomfort, irritation, excessive heat, pulling, or unusual sensitivity.

Check that you are using the correct setting and following the supplied instructions. For adjustable electronic tools, begin with the lowest available setting.

Do not use damaged products or products with exposed wiring, cracked surfaces, or loose components.

What if my product arrives damaged, defective, or incorrect?

Please contact us as soon as possible at service@eoeii.com.

Include:

  • Your order number.

  • The email address used during checkout.

  • A description of the problem.

  • Clear photos or videos of the product.

  • Photos of the original packaging.

  • A photo of the shipping label, if available.

This information helps our team review your request efficiently.

Please keep the product and original packaging until your case has been reviewed.

What if an item is missing from my order?

If your order arrives incomplete, first check whether the items were shipped in separate packages.

If you believe an item is missing, contact us with your order number and the name of the missing product.

Our team will review the shipment information and assist you.

How do I request a return?

Please contact us before returning any product.

Our customer support team will review your request and provide the applicable return instructions and designated return address if your return is approved.

Products sent without prior authorization can be rejected or remain unprocessed.

Please review our Return & Refund Policy for complete eligibility requirements and procedures.

Where should I send my return?

Do not send returns to our registered company address unless our customer support team specifically instructs you to do so.

Approved returns must be sent to the designated return address provided by our support team.

When will I receive my refund?

Once an eligible returned item has been received and inspected, approved refunds will be processed according to our Return & Refund Policy.

The time required for the funds to appear in your account can vary depending on your bank, card issuer, or payment provider.

Which payment methods do you accept?

The payment methods currently available to you will be displayed securely during checkout.

Available payment methods can vary depending on your country, currency, device, and payment provider.

Is my payment information secure?

Payments are processed through the secure payment methods and service providers available through our checkout system.

For your security, never send your full credit-card number, CVV, password, or other sensitive payment credentials by email.

I entered the wrong shipping address. What should I do?

Contact us immediately at service@eoeii.com with your order number and the correct shipping information.

We will try to update the address before the order is processed. Address changes cannot be guaranteed once the package has entered fulfilment or has already shipped.

Why has my tracking stopped updating?

Shipping carriers can experience delays when scanning or updating package information.

This can happen during transit, customs processing, weekends, holidays, or high-volume periods.

If your tracking has not changed for an extended period, contact us with your order number so our team can review the situation.

Brand Name: Eoeii

Website: eoeii.com

Company Name: Wuxi Chengxincheng Technology Co., Ltd.

Registered Address: Room 203-54, Building 3, No. 389 Hongshan Road, Hongshan Subdistrict, Xinwu District, Wuxi, Jiangsu, China.

Email: service@eoeii.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time.

We aim to respond to customer enquiries within 1–2 business days.

Still Need Help?

If you still have a question, please contact our customer support team.

Email: service@eoeii.com

For order-related questions, please include your order number and the email address used during checkout so we can assist you efficiently.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time.

Typical Response Time: 1–2 business days.